Replacement Policy – Home Shanti

At Home Shanti, we want you to love every piece you bring home.
Our return policy is very flexible and customer-friendly. We try our best to accommodate our patrons as much as we can, and we welcome replacements on the following terms.

Each product is carefully packed and quality-checked, but in the rare case something isn’t right, we’re here to help.
Please read our replacement guidelines below.

1. Eligibility for Replacement

We accept replacement requests only if:

  • The product received is defective, damaged, or different from what was shown on our website

  • You raise a replacement request within 48 hours of delivery

⚠️ If the request is not raised within 48 hours, we won’t be able to accept the replacement request.
This helps us maintain fairness and smooth operations for all customers.

2. How to Raise a Replacement Request

To make the process simple and quick, please follow these steps:

  • Email us at: hello@homeshanti.store

  • Share a brief reason for the replacement

  • Attach a short video clearly showing the issue (damaged / defective / wrong item)

  • Keep the product in its original packaging, including all accessories, tags, and cushioning material

Our team will verify the issue and update you within 24–48 hours.

3. Replacement Process – What Happens Next?

Once your replacement request is approved:

  • The customer will need to send the product back to our warehouse

  • Return shipping cost will be borne by the customer

After the product reaches us and passes our quality check:

  • We will replace the same product, or

  • Offer any other product of the same or lower value, based on availability

🔔 Please note:
We do not process refunds in any case. Replacements are the only resolution offered under the above-mentioned conditions.

4. What Cannot Be Replaced

To keep things transparent, replacement requests will not be accepted in the following cases:

  • Requests raised after 48 hours of delivery

  • Products damaged due to misuse or mishandling after delivery

  • Products returned without original packaging

  • Minor colour, texture, or finish variations (especially for hand-finished products)

  • Items purchased during Sale, Clearance, or Special Discounts (unless damaged or wrong item received)

5. Need Help? Just Message Us!

If you have any questions or need assistance, feel free to reach out — we’re happy to help.

📞 WhatsApp Support: +91 9960842625
📧 Email: hello@homeshanti.store

We’re here to make your Home Shanti experience smooth, simple, and stress-free